The world of retail is rapidly evolving. By 2026, global retail e-commerce sales are predicted to reach a monumental 8.1 trillion U.S. dollars – an incredible 56 per cent growth from 2021’s figure of 5.2 trillion! With the rise of e-commerce and the ever-increasing demand for a seamless shopping experience, retailers must ensure their software is up to par. One small bug or glitch can lead to significant financial losses and customer churn. In this blog, we will explore the top 10 trends in retail software testing that businesses need to watch out for in the coming years.

Retail Software Testing Trends in the Years to Come

So, what trends will shape the future of retail software testing? Here are a few to look out for

Trend 1: Testing for Omnichannel

The rise of omnichannel retailing means that customers expect to be able to shop seamlessly across different channels, including online, mobile, and in-store. Retailers must keep up with this trend and test for the omnichannel experience. This means that tests must cover all customer touchpoints, including mobile apps, websites, social media, and in-store experiences. Testing for omnichannel can help ensure the customer experience is consistent across all channels.

Trend 2: Testing for Personalization

Personalization is becoming increasingly important in the retail industry. Customers expect personalized experiences that cater to their specific needs and preferences. Retail businesses must keep up with this trend and test for personalization. This means tests for algorithms that personalize search results, recommendations, and promotions based on customer behavior and preferences. Personalization tests can help ensure that the customer experience is relevant and engaging.

Trend 3: Testing for Security

Security is a top concern for retail software. With the rise of cyberattacks and data breaches, retailers must prioritize security testing. Testing for security means testing for vulnerabilities in the software, such as SQL injection, cross-site scripting, and buffer overflow attacks. It also means testing for compliance with data protection regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Trend 4: Mobile-first Testing

Mobile devices are becoming the primary way customers interact with retail software. With more than 144 billion apps downloaded in 2021, retailers must prioritize mobile testing to ensure the mobile experience is seamless and user-friendly. This means tests for factors such as screen size, operating system, and mobile network connectivity. Mobile-first testing can help ensure the mobile experience is optimized for the customer.

Trend 5: Accessibility Testing

This trend is becoming increasingly important in retail. Customers with disabilities need to be able to access retail software just like any other customer. Accessibility tests ensure that the software is accessible to everyone, regardless of their abilities. Tests for accessibility mean testing for factors such as keyboard navigation, screen readers, color contrast, and font size.

Trend 6: Shift-Left Testing

This trend involves shifting tests to the left of the SDLC, meaning that the testing process starts earlier in the development process. Shift-left testing can help to identify defects earlier in the retail process, reducing the cost of fixing defects later on. It can also improve collaboration between developers and testers, as defects can be identified and fixed more quickly. It can help to improve the overall quality of the software.

Trend 7: Virtual Testing Environments

Virtual testing environments simulate real-world environments, allowing tests to be done in a controlled and reproducible environment. Virtual testing environments can help to reduce the cost of hardware and infrastructure, as testing can be done on virtual machines. They can also help to reduce the time required for testing, as virtual environments can be easily set up and torn down.

Trend 8: Integration Testing

This involves testing the integration between different third-party apps and services and retail software. This helps to ensure that the customer experience is seamless when using various third-party apps and services, such as payment merchants, supply chain management, delivery platforms, and advertisement platforms. It is essential to run end-to-end tests to analyze different scenarios and ensure proper integration.

Trend 9: Regression Testing

Regression testing ensures that changes to the retail software do not introduce new bugs or issues. This often involves running tests on existing features, such as checkout, payment processing, and inventory management. It also involves running tests on new features to ensure that they integrate seamlessly with existing ones. Regression testing is essential to ensure that the retail software remains stable and reliable.

Trend 10: Performance Testing

Performance testing has emerged as a crucial trend in the retail industry in recent years. With the increasing reliance on digital technologies and e-commerce, retailers are realizing the importance of delivering a seamless and fast user experience to their customers.

Performance testing involves assessing the speed, responsiveness, stability, and scalability of the software systems that support retail operations. By simulating a high volume of user traffic and transactions, performance testing can help identify potential bottlenecks, vulnerabilities, and areas for improvement in the software systems.


The retail software testing trends discussed in this blog are just a few examples of what to expect in the coming years in retail. These trends are all important to watch. By keeping up with them, retail software teams can ensure that their software is of the highest quality, providing customers with a seamless and engaging experience. QAonCloud ensures that your software keeps up with the latest trends and provides comprehensive testing services to optimize retail software, ensuring customer satisfaction and success.