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"QAonCIoud has helped us bring a higher level of quality to our web properties. Their team is highly capable and skilled, and bring a level of proficiency to the table that allows them to be immediately productive"
Sr. Product Manager for Web Technologies, AlienVault
"QAonCIoud have constantly impressed us with quick turnarounds and detailed reports on testing. In addition, they have accommodated our requests for quick tests and sanity tests within a few hours."
Program Manager, Indihood.
"QAonCloud is a great addition to our team, helping us out with testing and maintaining the quality of our product. They are very flexible and easily adapted to our processes and tools. They are very rigorous during the testing process, pay attention to detail, and always ask questions to our development team if something is unclear."
Chief Technology Officer, Prompto
- "The banking industry is fraught with risks and must take advantage of innovative technologies to drive operations. Banks must strive to achieve progress while providing a stable application with advanced features. While its customers prefer stable operations, the banking industry must ensure adequate security safeguards to prevent data breaches. So, is there any way out for banks as they seek to attain robust operational workflows? The answer lies in this guide to banking application testing.How can you do banking domain testing?Banking applications are feature-rich and have mission-critical processes. It requires advanced testing processes covering security, database, performance, compatibility, and application functions. Let us now discuss the steps involved in banking application testing.Requirement analysis:It is the first stage in the testing process. The testing team must conduct adequate research, and QA specialists must be aware of the latest banking technologies. The team must also understand the industry standards and compliance.Finalizing the Test Plan:Your team must formalize the test plan. The team must assess all the requirements that the activity will determine. Apart from the scope of the testing activities, the testing environment, tools, roles and responsibilities of the team members, etc., must be included in the test plan.Preparing the Test Cases:The banking domain testing experts must prepare the test suite to cover the test cases covering all modules. All the scenarios, cutting across user experience, performance, security, functionalities, must be covered. All relevant banking domain scenarios, like savings accounts, current accounts, deposits, money markets, loans, etc., must be considered.Functional Testing:After creating the test cases, the testing team will undertake functional testing to confirm whether the features are acting per the functional specifications. Few test cases:Validate the login function by using valid and invalid credentialsVerify whether we can create new roles by replicating with available data and with valid or invalid data. Assess whether we can delete the roles without any dependencies.Check whether a new branch can be created by replicating data from an existing branch.Analyze if we can send messages.Check if we can carry out support requests.Assess whether you update branch data using valid and invalid data.Validate if the balance is getting updated after a credit or withdrawal. Also, check if regular payments can be made and saved at pre-set times.Database Testing:Banks must store the customer demographics and financial information with adequate safeguards. The outcome will ascertain whether the application can readily retrieve and store data from the database while ensuring data integrity is intact. The testers must verify that only authorized users are allowed access and prevent any mismatch in the system.Few test cases:Validate if the data fields are in the correct format.Analyze if the values obtained after calculations of different fields are correct.Validate if there are any duplicate values in the tables.Assess database backup and check if previous data remains unaltered if any function fails.Check whether the tables have a unique index, primary key, and secondary keys.Assess if null values are accepted where they should not and check for duplicate values.Security Testing:In this stage, the testers test the application's ability to thwart data breaches. Testers must check whether only authorized users are allowed entry into the application. Through this activity, the testers assure that the application does not have any vulnerabilities that can expose it to hacker attacks.Few test cases:Use the “Forgot password” feature and check if it is working correctly.Assess the encryption of the user credentials and check if the password is strong.Validate if the user logs out after a predetermined period of inactivity.Assess how the application behaves to cache clearing.Check how the applications respond to several invalid logins.Few other testing methods in the QA for banking appsUsability testing:Testers have to test banking application must be tested to ensure it has a simple but efficient design. It helps users of varied website usability skills to take benefits from the application.Few test cases:Assess if all the visual components are designed with similar styles.Check if the terms are named the same on all pages (Like Recurring Deposits, Outstanding Balance, etc.)Validate if the error messages can be understood.Analyze if the workflows are intuitive.Integration Testing:Developers may integrate the application with several modules to guarantee a smooth workflow for customers. Integration testing integrates all the various modules and validates whether they are working as desired.User Acceptance Testing:The testers must confirm whether the application complies with the relevant real-world scenarios. You can use various UAT Management tools to carry out this activity.Points to note during mobile banking application testingStudies show that the use of smartphones is growing at a scorching pace. The high-end users will expect to access their banking accounts through their hand-held devices. We will delve into detail about some of the factors to consider when testing banking apps.Addressing any UI/ UX issuesA great experience while using the app will lead to customer satisfaction. Usability tests can ensure that all the components are functioning as desired. Testers can use heat maps to ascertain user behavior while using the app. Testers must also consider the aspect of compatibility of multiple devices. They must fix any inconsistencies in functionality, fonts, and images, features, etc. The app can be run on emulators and assess compatibility issues that can arise across multiple devices.Assessing performance levelsTesters must address the peculiarities of QA for banking apps by putting the system to various loads and assessing its stability. Testers must undertake stress testing to ascertain its maximum capacity. Spike testing can check the application behavior during load spikes.Mobile banking application testing procedures must adhere to the various regulations and compliances applicable in different countries. Specialized QA testers can help to ensure that the mobile banking apps cater to the local rules.Ensuring data securityBanking apps are required to collect vast amounts of customer data. Please do note that the bank's reputation will be at stake in the event of a data breach. Testers must ensure the app is encrypted as per advanced standards like AES-256. The mobile banking app must also undertake vulnerability testing to discover any gaps that hackers could exploit. Always do penetration testing before release and while customers are using it. Ensure a secure connection between the bank's servers and the user devices.Highlight variances in test plansThere are bound to be differences in functionalities between the test and the production environments. In a test environment, the files are transferred manually and may not detect various issues. In the production environment, the bugs like delays in file transfer, transfer of duplicate files, etc., can get noticed. Testers must consider the variances that may exist between both environments. It can help to mitigate risks that may pop up later and lead to customer dissatisfaction.Get the correct test dataVarious countries have specific regulations that banks must follow to protect the personal data of customers. Testers must factor in the banking regulations in the use cases. It is equally essential to merge data masking with synthetic data creation. The testers must warrant testing across several devices with varying screen resolutions for comprehensive mobile banking application testing. The screen layout should remain intact with varying data sets.Conclusion:Banks are looking forward to creating an excellent baking experience for their customers. As they are trying to reduce pressure on their employees, they emphasize their web and mobile applications. They must deploy QA for banking apps that can do thorough testing of the applications before going live. The applications must address the customers' needs and provide them with the necessary information when required."
- "POS Testing: Ecommerce is a highly demanding industry. It is estimated that you need 12 positive customer experiences to compensate for the loss caused by 1 negative experience. Over 70% of these customers find the checkout experience to be the biggest complaint in the ecommerce platform. Even a nominal increase in customer experience can increase the store revenue by $823 million over three years. Yes, that’s how the customer experience mathematics works in the retail business. Let’s explore some more interesting trends. A customer behavior study by Accenture reported that 47% of the customers would pay more if their expectations are met. A Deloitte survey shows that customers are willing to spend 140% more than what they usually spend if they have a positive experience. Well, achieving these magic numbers is not easy without impressing your customers well. The rapid evolvement of technology is pushing the bar higher for more transcendent usability and intuitive user interactions. Ease, accuracy, and speed are the 1-2-3 punch to keep your customers happy and loyal for the long haul. From numerous ways to induce positive customer experiences, leveraging Point-of-Sale (PoS) is surely one of the most effective ways. Adding a POS system, tablet, and mobile-based POS version gives a great opportunity to improve customer experience, better sales, and elevate the brand position. So, let’s start from the beginning and define what is a POS system. What is the Point of Sale System? The point of sale refers to a particular point when a sale happens. POS (Point of Sale) is a technology for retail businesses and other service providers to complete their retail transactions effortlessly from anywhere at any time. So, it is a combination of hardware and software that centralizes business management. A modern POS system is not only used to process sales transactions but also automate manual tasks, provide real-time reports, help you manage your inventory, customers, and more. A POS system is a must-have software - whether you run a retail store, restaurant, café, or even a food truck. Here are a few ways POS systems improve the customer shopping experience: Why POS testing is important to ensure quality? Retail businesses are highly competitive and an effective point of sale system can make a huge difference. It will help in increasing business efficiency by eliminating unnecessary work. If POS does not work as expected, the business is more likely to experience: Incorrect record management Increased man-hours to process and current the unreliable data Erroneous information in sales reports Difficulty in tracking discounts, promotions, and coupons Incorrect loyalty members data Therefore, it is very important to have a reliable POS solution that performs seamlessly and securely. To ensure this, it demands rigorous POS testing. POS Architecture POS system architecture looks complex, but it is not tricky when you understand the concept well. It deals with various terminals in the store that are connected to a file server. The main configurations are set on the server and pushed to every terminal in the store. Since POS systems accept different payment modes, they are integrated with the third-party payment providers who accept different payment methods. This is how a POS system architecture looks like: What needs to be tested in a POS system? A POS system needs to be tested for three key components, which are detailed as under: POS device/terminal: It includes multiple performance aspects and functionalities of the POS terminal such as device functioning, associated hardware like barcode reader, printer, scanner, etc. along with the performance attributes. Local server: It comprises key information, business and transactional data of the POS devices that are linked with the POS applications. It requires interface testing along with analytics, security, and recovery testing. Enterprise server: It requires the same testing activities as a store server. Some of the testing scenarios include an interface, security, business intelligence and analytics, and recovery. To ensure the POS quality of retail business, proper POS testing of the application is very crucial. Along with the key components, the application needs to be tested for a lot of things. A few are listed below: Back-office integration: POS interaction verification with the store server and back-end systems. Cashier activity: It includes verification of customer transactions like store value cards, entry of items, discounts. It also includes non-customer transactions like petty cash, cash drawer loans, and closings. Platform validation: If the POS supports various platforms, then the functionality needs to be verified on all the platforms. Sales: The data of regular sales, sales with a gift card/debit card/credit card, return, exchange, inventory, loyalty member purchase, prices need to be verified. Return and exchange: Validation of return and exchange of items with different tenders (credit, cash, etc.). Discounts and promotions: Item-wise discount, line-item discount, and other variants of discount need to be verified. Loyalty member data: The system needs to track what the customers are buying and who they are. It keeps a track of sales, times of day or week, type of customers, and salespeople. This data is collected from the POS system to plan long-term strategies. Ability to read the card: Testing of various types of cards like magnetic stripe, CAV, etc. Performance: Time taken to send the card reading request, receiving the response, and apply transaction-based rules for tax, discount, rebates, etc. Negative scenarios: Validation of the transaction declined scenarios due to invalid PIN, card, expired card, etc. Sample Test Scenarios for POS in Retail Industry Test Scenario Test Cases Payment gateway processing Test the validity of the CVV number of the credit card. Verify that the captured card details are encrypted and decrypted properly. Swiping of cards is done properly from both sides. Sales Test for the regular sale process, null transactions, reference transactions Test barcodes or UPC to vendors Check for loyalty membership purchase Test for the processing of sales with debit/credit cards Testing of the printing format of the receipts Test the billing details in the payment management system Verifications of the code generation for approved, hold, or declined status. Return and exchange Check for exchange of products with cash Ensure that the inventory is integrated with supply chain and other outlets Check the system processing for sale with or without the receipt Verification of the system entering barcode manually if the scanner is not working properly Verification of the system displaying current and discount amounts. Promotions and discounts management Test for various types of discounts like a seasonal discount, flat discount Test system for promotional offers for certain product line or time Test the notification for beginning and end of the offers Test the process of order management Verification of the accuracy of the product data received after scanning the barcode Test whether the print of receipt display the exact amount of discount Test the system for allocation of the wrong discount of offers on the products. Negative scenarios Test the system for invalid password the card or expiry card details Check the inventory by manually entering the wrong code for the product Test for the response of the system by entering the wrong invoice number Test the response system by entering invalid promotional products or dates. Security and regulatory compliance Verification of the POS system according to regulatory compliances Ensure that the payment can be voided before posting Test the notification and alert system for security defenders Test the consistency of the database, user profiles, and level of access on POS software. Customer tracking data Test for the response of the system by inputting wrong customer details Test the system for allowing unauthorized access to the confidential data of customers Test the system for recording the buying history of customers and entry in the database. Report testing Testing of the credit card transaction information reflection in the reports Report testing of the trend analysis Test for the individual and consolidated reports of the buying history of the customers Test for the online generation of the reports. Challenges in POS testing The POS software needs to be tested thoroughly, especially for retail domains. That being said, the point-of-sale system consists of various challenges that need to be addressed in the initial stages of development before the system testing begins. Some major challenges are: Varying Configurations When the business deal with multiple locations, the POS software needs to consider the requirements of each store. For example, one store is running a special promotion that is not applicable at other locations. It gets challenging to examine how well the POS system handles the varied configurations within the system. Intricate Interfaces The payment process seems to be easy but a lot of things happen during the payment process. A point-of-sale system usually showcases an intricate interface. POS testing needs to be conducted with a comprehensive test plan that includes all the features and touchpoints within the application. Payment Card Industry (PCI) Compliance Any business or industry accepting payments with debit or credit cards should be PCI compliant. POS testing also needs to focus on eliminating the risk whenever the card details of consumers are involved. Without the specific payment compliance test cases, your business is more likely to face security breaches, lost revenue, and lost loyalty. Continuous Upgrades and Maintenance POS testing requires a specific test framework for all devices, including different software versions and various types of hardware devices. Therefore, it requires a strong testing framework that considers compatibility and integration testing. How to Perform POS testing? POS testing can be performed manually or through automation tools. However, there are various challenges in the execution of manual testing such as multiple configurations, peripheral issues, complex interfaces, setup and maintenance of test environment, security compliance, etc. However, automation has been proved to be an effective option to the manual testing method over a POS system considering the benefits such as reduced cost and time, customized reports, and consistent quality. Automated POS Testing Best Practices The implementation of POS testing automation leads to a better quality of the software while keeping the costs low. The POS automation strategy needs to be designed by following the best practices of automation testing. Below are some of the pointers to create an effective automation framework: Selection of the Right Tool The selection of the right automation tool is the key to project success. The first step is to define the purpose of the test and provide feedback by viewing the log files. Then, the testers can review the tool and make the selection. For example, an Omni channel retailer can have the following considerations at the time of choosing automation tools: Ease of providing input test data for load tests Need of operating system, WPF application, or language Type of testing requirement (regression, unit, functional), and will the automation tool maximize the return on investment. Establishing the Framework The next step is to set a specific framework by considering the predefined set of processes that interacts between different components on which the further deployment will be done. It is recommended to keep the framework portable and robust so that it can be used in the future as well. Run Test Scenarios The iterating process is considered ideal in the case of automation testing. For seamless testing on multiple hardware configurations and software platforms, the basic uniformity needs to be maintained to ensure robustness and portability. Third-Party Interactions This is one of the key requirements for project success. The automation testing success depends on how well it interacts with the third-party tools to fulfill the dynamic needs of the business. POS system interacts with various systems like ecommerce, merchandising, audit, etc. It increases the need for extensive validation of system performance. Therefore, the POS testing needs to be configured in conjunction with the third-party tools while maintaining extensive reports to create a scalable and flexible automation framework. Automate Your POS Testing with QAonCloud Today POS applications involve complex configurations and processes. Additionally, the standards and technology of POS applications move too rapidly, and therefore, you need experienced QA testers and engineers to understand the changing requirements. If you are aiming for a seamless, secure, and well-integrated user experience, QAonCloud can help. Our team of POS application testing experts can ease all your concerns related to POS testing and related functionalities. We can help you with the most industry trends in context to test creation, execution, and maintenance, and deliver the product that can survive the competitive business world. Get a free consultation with our POS testing experts today."
Software-as-a-Service (SaaS) Testing methodology including tips, tools, best practices, and examples"Like many other technology trends, the new SaaS (Software-as-a-service) technology has also come into existence officially in the year 1999. Salesforce launched a CRM solution as the first SaaS-based solution. In the earliest days, it was assumed that the subscription-based software platform will not be viable for businesses but soon, SaaS has left human existence shell-shocked. The SaaS model is still on fire, and will only evolve in the future. “It is predicted that the worth of the service-based cloud application industry will be $143.7 billion by 2022 – Gartner.” A decade ago, very limited businesses were using cloud technologies. In 2008, only 10-12% of the businesses were using cloud-based applications. But today, the story is completely different. A recent tech poll by IDG found that most of the businesses have increased their IT spending in 2019. And most of the spending goes towards cloud computing applications. Let’s explore how SaaS is taking over the cloud market. The Rise of SaaS (Software-as-a-service) businesses Even though the SaaS model existed for decades, it gained immense popularity in the 90s. As reported by Crunchbase, there are over 15,000 SaaS companies across the world, as of June 2020 and they are experiencing astronomical growth. For example, Salesforce grew from $161 billion in 2020 to $251 billion in September 2021. Shopify grew from $52.1 billion to $185 billion in just 20 months. That’s over 225% growth. This clearly indicates that there is a huge demand for SaaS business models. Here are a few factors that have contributed to this tremendous rise: Penetration of the internet – In 1995, less than 1% of the population across the world had internet access. And today, more than 60% of the world population has internet access. The widespread internet availability has made it easier for companies to leverage SaaS solutions. Startup culture – There is a notable surge in the number of startups and online businesses globally. As these companies don’t have sufficient funds for high-tech infrastructure, they prefer the SaaS model over high technology costs. COVID-19 pandemic – While most of the companies had been embracing flexible and remote working during the pandemic. As work-from-home has become the norm, employees expect round-the-clock access to data and applications. This, in turn, has compelled businesses to switch to SaaS applications. Will the SaaS applications grow after the COVID-19 pandemic? In 2020, the world has confronted the biggest health and economic challenges as the COVID-19 virus started spreading across the globe. Most of the employees started working from home and the SaaS applications started growing rapidly after 2020. But will the SaaS landscape continue to grow after the COVID-19 effect? The answer is a big “YES”. The world had already moved into a remote mindset. And SaaS companies will continue to see growth as they function without any dependencies on people and infrastructure. This ensures that SaaS solutions will be at the forefront of remote work and efficiency. What’s the need for SaaS testing? All the benefits and ease of SaaS applications are like a double-edged sword. The development and testing team is always accountable for the proper functioning of SaaS applications. While on-premise software is deployed once a year, SaaS applications are deployed almost every week, and also, require continuous software maintenance. Testing of SaaS applications comes with a unique set of challenges. So, the early you start with SaaS testing, the better. Scope of SaaS testing at different stages of development and implementation Stage Scope of Testing The before-release concern Scalable consumption of cloud resources The after-release concern Regular bug fixes Quick software updates and upgrades Maintaining zero downtime Keeping pace with new features released every month or at least several times in a year. Before- and after-release concerns Multi-tenant architecture complications Configuration and customization challenges When SaaS application testing is not conducted properly, it can fail to achieve a fast, convenient, and quality experience. But this is not a problem when you set a strong testing strategy with best practices. Before creating a strong strategy, you need to know the SaaS basics first. Let’s explore now. What is SaaS? Put simply, it is a licensing model to provide the application services to customers on a subscription basis. The third-party vendor takes complete responsibility for the development, maintenance, feature upgrades, and maintenance. The software is located on the cloud instead of in-house servers and is usually accessed over the internet. The data can be stored in the cloud, locally, or a combination of both. What is SaaS Testing? Once the SaaS application is developed, the testing phase comes into play where the testing cycle is decided based on type and scope of software. The testing and validation activities are conducted to ensure the quality of the software. Some of the common testing activities include scalability, security, reliability, performance, user experience, data integration, etc. Some well-known examples of SaaS applications include Google G-Suite, Microsoft 365 suite, Dropbox, Amazon web services, Salesforce, Adobe Create Suite, Zendesk. The most common reason for using SaaS applications is that it is an “on-demand and pay per use service”. Still wondering why SaaS testing is important. Check out more reasons you should opt for testing SaaS applications. Shared database reliability The user experience is tied closely with the environment of the organization with on-premise software. With SaaS applications, the users can have a best-in-class experience. The testing activities recreate maximum user scenarios with stress testing while ensuring database reliability. Validate the application scalability Testing does not only validate the reliability of the existing database but also helps in determining the ability of the platform to scale further. Validate the accessibility All you need to access the SaaS application is an internet connection and a browser. The application should be tested for a wide range of devices and browsers. Testing of business workflows SaaS applications should be tested for optimum management of business workflows and related functionalities. The proper understanding of configurable and non-configurable aspects helps in achieving the best outcomes for the application. SaaS Testing Strategies The testing of SaaS applications revolves around networks, apps, and the infrastructure. Below are the key SaaS testing strategies: Functional testing It verifies the application against the expected environment. The tests are conducted in the target environment, considering the needs of the end-user. Some of the tests under functional testing include browser compatibility to check the performance of the app on different browsers, reliability to find the weaknesses of the application, and automated functional tests. Performance testing The performance of every module of the SaaS application is tested thoroughly alongside the workflow. In addition to the application performance, the bandwidth performance is also tested. The quality assurance team can check for load, scalability, and stress tests to evaluate the application performance. Compatibility testing This type of SaaS testing includes the performance of the application in context to browser, mobile devices, operating systems, hardware versions, and alike. The compatibility of the application is tested with all the possible combinations. Infrastructure safety testing This testing checks the safety of the infrastructure. It checks for the network security where the SaaS application is deployed, reviews the security threat scenarios, access privileges for different roles, compliance with Payment Card Industry Data Security Standards (PCI DSS), login security errors, and warnings from unreliable sources. API integration testing The SaaS applications work on multiple scenarios as it extensively uses APIs for using specific functionalities. Therefore, it is important to test the interface of all APIs for usability, safety, functionality, performance, and accuracy of the documentation. Maintenance testing The QA team is responsible for the maintenance of SaaS applications and ensuring the correct performance of the application. Some of the common fields to be checked under this type of SaaS testing include application, service, database, operating systems, application servers, warnings and alerts, functionality, and performance errors. Regression testing This testing is comparatively time-consuming and complex. Regression testing validates the usability, performance, functional, security, and compatibility factors that may be influenced by changes made in software. This SaaS testing is conducted after all the activities of software updates, migration, and bug fixes to ensure the stable performance of the SaaS solution. Backup and recovery testing This type of testing checks for common issues like software or server crash, loss of connection, software migration issues, software updates, or customization. Ideally, backup and recovery testing should be conducted before and after the release of the software. Automation Opportunities in SaaS testing No matter what kind of application is being tested, it is always important to understand the business goals, what the platform is all about, the customers served by the business, and so on. But with so much competition and rising demand for SaaS applications, it is time to add capabilities to the platform rather than just staying minimal. Since SaaS testing needs to be conducted in short release cycles, it is vital to apply automated testing to reduce the time taken on monotonous tasks. The test automation can be applied to different strategies of SaaS testing. For example, test automation can help security testing in repeating the benchmark to ensure accurate performance results. What are the best SaaS testing tools? The speed of launch, and customization matters the most in the lifecycle of SaaS applications. For the same reason, test automation is very crucial. Besides automation testing, various tools can be used to simplify, optimize, and speed up the testing process. PractiTest This tool provides an end-to-end testing solution. It also allows users to control the overall development and testing processes. qTest It is a cloud-based testing tool for scalable test management solutions. QMetry This tool links the requirements of the project to the test cases and defects. It helps in an end-to-end coverage of the progress of the project along with traceability. JMeter, Gatling, and Tsun These are some easy-to-use tools to perform load testing and measure performance. JMeter provides a variety of options to save actions and related requests, simulates the high system load to determine the maximum number of users supported by the website at a time, and visualizes the performance reports. Chrome DevTool This tool is used for user interface testing and debugging websites. It can help you edit pages, diagnose problems quickly. TunnelBear In some scenarios, VPN services need to be used to evaluate the performance of the application in a different country. To avoid this limitation, TunnelBear allows users to connect to local VPNs in 20 countries while connecting up to five devices. Rest API Testing of APIs is extremely important to achieve the success of SaaS solutions. This tool helps in testing the REST APIs and related services by sending the HTTP requests. Burp It is one of the popular tools for penetration testing because of its flexibility and ways to combine manual and automated analysis techniques to conduct security testing. OWASP Zap It is a SaaS testing tool to find all the possible vulnerabilities in applications. What are the SaaS application testing challenges? The testing challenges may be different for various types of SaaS applications, below are some common challenges experienced during SaaS application testing: Less time to check the validity and security of applications due to frequent upgrades and releases to be updated in a short time. Validation of the association of the user interface of the application with back-end components. Difficult to take care of privacy concerns due to dynamic user behavior. Challenging to identify the most accessed areas and test them with a large number of users in different locations. Difficult to manage the integrity and privacy of test data at the time of migration and integration of SaaS applications. Validation of licensing factors including the number of users and functionality whenever a new release is made. SaaS testing best practices Building a SaaS testing strategy requires a detailed understanding of the type of tests that need to be performed. Let’s see how to help you test the application thoroughly, address the potential problems, and develop a comprehensive testing strategy. 1. Continuous integration and delivery It is a good practice to turn to the continuous integration and delivery method if your SaaS solution has not yet gone live. It allows you to accommodate new software features and amendments and deliver a full-fledged solution. With this practice, you can resolve more bugs during the testing process. 2. Risk-based testing To ensure that the SaaS application matches the dynamic requirements of the business, it is best to turn to risk-based testing. With this practice, the test cases validate the software features where bugs are most likely to appear, and there are increased possibilities of data leakage, damage, and financial loss. 3. Test automation There should be a balanced ratio of automated and manual testing to ensure the required test coverage, validate the software functions quickly, and meet strict deadlines. It helps you to achieve the best ROI of the testing activities. For example, the long-running, repetitive, and data-intensive tests should be automated. And the penetration, backup and recovery, usability tests should be tested manually. 4. Proper testing environment This practice ensures a minimized number of missed bugs. SaaS application testing should be conducted in staging before the final launch. The staging environment allows the testing experts to validate the functioning, security, usability, and performance of software while keeping the production environment safe. 5. Service virtualization In the SaaS environment, there are various external components of the system. When the external system components are not reachable, it is ideal to simulate the dependencies and automate the testing to run the SaaS application smoothly. The service virtualization is relevant for testing performance, API, and functionality to validate possible customizations and configurations. Need help in SaaS testing strategy? Quality assurance is an ever-changing and dynamic field, and the SaaS application trend has caused major changes rapidly. It has added an extra layer of focus on quality assurance as it considers the platform experience and user base as a testing entity, rather than just the functionality of the application. Here, only the excellent quality assurance of SaaS applications can be your secret weapon. Incorporating all the testing resources and tools at the time of creating your testing strategy can be tricky. Instead, you can choose a quality assurance partner like QAonCloud to maintain the efficiency and speed of SaaS applications without exhausting your resources. Our team of testing experts specialize in the SaaS domain and have years of experience in service applications across all the SaaS testing tools. Get started to instill the best SaaS testing practices for your application. Contact us if you need specialized SaaS testing expertise now."
Software QA in Healthcare – Everything you need to know about software testing of healthcare application"Healthcare Software Testing: It is rightly observed by a philosopher William Shedd - "A ship in the harbour is safe, but ships are not built to be parked safely". In other words, the unused potential is not valued. The ability of technology to change the world for the better is not a new concept, but its potential should be used appropriately. Right from the initial stages of digital transformation, we have witnessed the role of technology in boosting productivity and efficiency in the workplace, automating business operations, facilitating personal tasks, and a lot more. The world is meant to become more digitized in the future, leaving us with no choice but to adapt to the new ways of the world. No matter the industry, digital transformation has become the new reality of the world. With the onset of the COVID-19 pandemic, digital health has emerged as the most innovative concept in the healthcare industry. Have a look at the industry-specific spending on technology after COVID-19. The Realm of "DIGITAL HEALTH" While it may be difficult for industries to adjust to the changes, the healthcare industry is already impacted. The conventional interactions between doctors, patients, and pharmaceutical companies are no longer relevant in this digital age. Gone are the days when you see your doctors, get a prescription, take the medicines, and report to your doctors for follow-ups. Now, healthcare organizations grapple with responding to the COVID-19 pandemic and preparing for the future of healthcare amid social, economic, and regulatory uncertainties. It has reopened the realm of "digital health", with consumers looking at the broad spectrum of mobile apps, wearable gadgets, robotic carriers, Artificial Intelligence, electronic record systems, sensors, and much more. Examples of digital health technology Adopting Digitization in Healthcare - How and What? Digital transformation in healthcare is not only about technological evolutions; and in fact, and it was never about that. It's all about dealing with the challenges of healthcare and building a viable future of healthcare. The tech conversations may not be buzzing that the healthcare software industry has surpassed the mark of multi-billion dollars and shows no signs of slowing down. Digital Health Market As the industry continues to innovate rapidly, innovative healthcare software solutions have become mandatory. Embracing healthcare software is the only way to stay relevant in the industry. But the software needs to work seamlessly while improving patient care, reducing costly expenses, and ensuring a smooth user journey. And this is where healthcare software testing comes into play. Why is Healthcare Software Testing Important? In line with global digitization, healthcare institutions are implementing new technologies. But it is worth noting that a single blunder in healthcare software can endanger human health or result in ineffective medical treatments. Any late information, miscommunication, incorrectly configured software application can lead to serious health issues. Moreover, consumers have little patience for technical issues in any industry. And when it comes to healthcare, there is no room for any tolerance. Any downtime or technical glitches caused by faulty software can lead to devastating consequences. Having healthcare software makes no sense if it behaves expectedly and makes it easy to use for doctors, assistants, nurses, patients, and everyone. Implementing a modern software testing approach is extremely important to provide best-in-class patient care and streamline healthcare business operations. Moreover, like any application, healthcare software is vulnerable to malicious data usage and cyber threats. The healthcare ecosystem should be built following the high-end security and confidentiality regulations and HIPAA compliance. This, in turn, leads to the need for rigorous healthcare software testing. Top Reasons Healthcare Industry Needs Software Testing Digitization is one of the breakthroughs witnessed by the healthcare industry. However, there are various questions concerning digitization - benefits of the healthcare ecosystem, investments required to take the digital leap, need for advanced analytics to drive changes, expected performance of healthcare applications. Healthcare software testing enables you to answer all these questions and implement better digitization. Moreover, the idea of remote healthcare services is changing the way the healthcare industry works, which demands quick and easy access to healthcare. On-demand medical assistance and home healthcare have become the new paradigm in the healthcare sector and are expected to grow in the coming years. There is a multitude of reasons for healthcare software testing. Let's look at a few. Ensures seamless operation of healthcare applications, including clinical databases, patient apps, customer relationship management systems, medical equipment software, etc. Helps software developers prepare for security and compliance testing with regulatory frameworks like HIPAA. Prevent software failures, eliminate weak integrations, and upscale the software performance. Helps in predicting the behaviour of medical software in multiple real-life scenarios Establishes reliable connections among various device networks. Software Testing Strategies in Healthcare Industry 1. Functional testing - Functional testing strategy ensure the product behaves expectedly even in unlikely situations. It helps in identifying the gaps and validating the healthcare scenarios. 2. Performance testing – Performance Testing checks the response system of the healthcare software even when the network is not at the top parameters. This healthcare software testing strategy focuses on scalability, architecture, and tuning. 3. Penetration and vulnerability testing – Healthcare software deals with a lot of personal information and is more dangerous for hackers. Penetration testing strategy helps exploit the vulnerabilities or weaknesses in networks, systems, human resources to stress-test the software effectiveness. 4. UX testing – Also known as user experience testing, this strategy reveals if the software is intuitive, easy to use, and has a short learning curve. It also focuses on the flexibility of applications to handle controls while meeting the healthcare software objectives. 5. Localization quality testing - This testing strategy is used to understand the behaviour of healthcare software for a specific culture, region, or locale. It helps in testing the appropriateness of linguistic and cultural aspects for specific regions. This healthcare software testing technique is usually conducted when you are customizing the software for a targeted region, language, or country 6. Automated testing – Automation testing technique leverages automation tools to control the execution of tests to compare the actual results with expected results. It helps in managing the test data and utilizing the results to improve the healthcare software continuously. Healthcare Software Testing Peculiarities Healthcare is a highly regulated industry, and there is a dire need to work in close connection with legal advisors, medical staff, insurance company representatives, and all the relevant stakeholders. Therefore, the outlined software testing strategies should have specific objectives to ensure high-quality healthcare software. These include: 1. Interoperability of medical devices The healthcare sector has a considerable demand for regulatory compliance, interoperability, data privacy, and security. There are a lot of medical applications and devices that need to connect to deliver the expected user performance. For example, if healthcare application interacts with mobile apps, both should show accurate results. This has to be conducted very diligently as it determines the sustainability of business and ensures compliance. 2. Functional Validation of the Healthcare Software It is essential to ensure that the software is viable enough to deliver the required service. For example, a healthcare application helps in generating patient reports with a secure login. The application should function all the time and provide accurate results. The healthcare software testing helps validate the business workflows and takes all the required performance measures to achieve the desired results. 3. Application Security Healthcare applications deal with sensitive data related to patients and their health information. It can lead to a significant information breach if the application is hacked. The security testing helps in making the application sustainable and hack-proof in this challenging scenario. User login authentication, firewall testing, and user data encryptions are critical measures in healthcare software testing to ensure application security. 4. Big Data testing Healthcare deals with tons of data related to the patient, health records, treatment history, and a lot more. This data is crucial for healthcare organizations and related segments to build relevant products and suitable device strategies. Many healthcare companies implement big data to derive the proper inferences and make informed business decisions related to disease cure, drug inventions, research and development, and alike. The software testing ensures flawless implementation of big data and leads to expected outcomes of the healthcare application. 5. Usability Testing Usability testing is critical for healthcare software as it deals with multiple user scenarios that doctors, nurses, and pharmacists face every day. These tasks can be eased with the automation of tedious processes. The user experience of healthcare software, apps, and medical devices can also be enhanced with much-needed usability testing methods. 6. Effective Implementation Healthcare organizations need to ensure increased productivity and efficiency to serve the patients in a better manner. With the increasing complexity of applications, it is vital to ensure that they function seamlessly without any interruptions. Healthcare software testing ensures that all the software nodes work effectively and provide a holistic experience to the users. 7. HIPAA Compliance Healthcare companies need to comply with various healthcare industry laws, including HIPAA (Health Insurance Portability and Accountability Act) regulations. The main components of this compliance include health insurance coverage, privacy and security of health data within the healthcare applications, user authorization and authentication, audit trail information, data encryption at transfer points. Healthcare Application Testing – Test Scenarios Some of the sample test scenarios include: Healthcare Provider: · The application should allow to enter, edit, and save the data of providers. · The positive flow system testing includes scenarios to enter different healthcare providers, save, change, and inquire about them. · The negative flow system includes scenarios to save the provider details with incomplete data and enter duplicate provider data in the system. · System integration testing includes scenarios to validate the feed to different systems such as provider portal, claim, and finance system. Broker: · The application should allow entering, editing, saving brokers' data, and calculating brokers' commission based on the premium details fetched from the member system. · The positive flow system testing includes scenarios to enter different healthcare providers, save, change them, and calculate commissions for active brokers. · The negative flow system includes scenarios to save the provider details with incomplete data, enter the duplicate data, calculate the commission of terminated or invalid broker. · System integration testing includes scenarios to validate the feed to different systems such as broker portal, member, and finance system. Member / User: · The member system should enrol, reinstate, terminate, and enrol members, remove dependents, process premium payments, and generate premium bills. · The positive flow system testing should include scenarios to enrol different members, change and inquire about members, generate premium bills for active members, terminate active members, and re-enrol terminated members. · The negative flow System testing should include scenarios to enrol members with insufficient data, generate a premium bill for terminated members. · System integration testing includes scenarios to validate the feed to different systems such as member, provider, broker portal, member system, claim, and finance system. Healthcare Software Testing Best Practices Healthcare applications deal with sensitive data and multiple stakeholders. Therefore, the technology needs to provide accurate results to all the end-users. A single failure to meet the patient data security requirements and deliver results can lead to expensive consequences for your healthcare organization. This applies to any industry's software, but in healthcare, technology is meant to save lives and improve healthcare practices. Here are the healthcare software testing best practices to ensure the top-quality performance of your healthcare application. 1. Domain Expertise A strong tester in the healthcare industry is challenging to find as it requires a solid background of experience, required certifications, and extensive training to understand the complex healthcare architecture. The testing professionals should have healthcare domain expertise, an understanding of project requirements, and business logic to deliver effective results. Without healthcare domain expertise, the testers will spend more time understanding the workflows instead of testing the software, leading to insufficient testing, missed deadlines, and reduced software quality. 2. Requirements Gathering & Test Plan Strategies Healthcare software is not like any other application. It has a lot of specific requirements to ensure its compliance with user-friendliness, seamless integration, strict regulations, and the ability to provide data security and privacy. Healthcare applications need to fulfil the requirements of providers (healthcare organizations), healthcare recipients (patients), intermediaries (insurance and finance companies), regulatory authorities (HIPAA), and solution providers (medical equipment). And all of this can only be achieved if you have the right test plan strategy. The healthcare software testing plan must verify that the requirements pass the vulnerability assessment, penetration and performance testing, user experience testing, conformance testing, and localization testing. 3. Setting Security Standards Since the healthcare industry is known for its heavy monitoring needs, government bodies like the FDA and HIPAA have set guidelines to preserve healthcare quality and patient data security. Along with these laws, it is also essential for healthcare software to comply with other security standards like FDA, DICOM, HL7, ISO, and CMMI. 4. Set Up a Comprehensive Testing Framework There is a lot of things to cover when it comes to healthcare software testing. Some of the elements include patient apps, medical device software, payer system, clinical records management. So, it is crucial to set up a complex and diverse testing strategy. And the success of a testing strategy depends on the proper testing framework. Some of the critical elements of the healthcare testing framework include data-driven testing, authentical validation, repetitive accuracy results, secure transmission of data despite user volume and scenario. It is highly recommended to automate your healthcare software testing. It allows you to process a large volume of data across multiple platforms, environments and operating environments without any glitches. 5. Document Everything Well, documenting everything about your healthcare software is easier said than done. There is little time left to report it when there is so much to be tested and many on-the-spot changes. But taking out time for documentation is extremely important as it can make the whole process of healthcare software testing more manageable and more systematic. Robust documentation ensures the quality of healthcare applications and leaves no stone unturned. To save time and effort, you can implement the documentation practice from the initial stages of the project. Develop templates for every kind of documentation to keep record-keeping consistent and make it easy for your team. Automate Your Healthcare Software Testing Today We live in a technology-dependent world, and after the COVID-19 pandemic, the healthcare industry cannot function without relevant technologies. That's why it is vital to have an efficient, secure, and compliant healthcare application capable of handling a large amount of data and improving patient care experiences. Surely, healthcare entered a new era of technology, but one thing that remained constant is the devastating repercussions of manual mistakes. To avoid this, healthcare applications should be thoroughly tested with test automation. If your team is new to test automation? QAonCloud's healthcare software testing services can help you with specialized expertise in the healthcare domain and test automation practices. Get in touch with us today."
- "Fintech App Testing: Fintech is a growing industry where businesses find this particular digital business platform as a plethora of opportunities in this digital economy. This industry has gained a substantial amount of investors because of its success, but on the other hand, it also has its own set of unique challenges to conquer. For Fintech companies to withstand this current competitive niche market, they need to have a strong platform of skilled developers and a QA team to provide a superior quality product.QA Approach in Fintech Apps testing:Fintech applications are monitored strictly to ensure that the app is reliable and offers a good user experience. Software testing in Fintech apps is held to its higher standards when compared to the other apps because it deals with people's finances. Software glitches or bugs in Fintech apps are inconvenient and are not acceptable. One mistake can cost a company millions in heavy damages. One bug can put users' personal information at risk, and that is why Fintech requires a cut-throat software testing strategy. With a QA team, you can eradicate any challenge found in the app by using a testing methodology that removes any room for error.A good testing strategy considers all aspects, and in the case of Fintech, it has more structure requirements based on correctness and code coverage when compared to general web software. Let's see how you can strategically test your Fintech applications to ensure its superior quality output:The software testing blueprint for Fintech apps differs from one company to another, but they all have a common testing ground. First, the app is tested to check its functionality and usability to see whether the users can easily access and manage their finances. Fintech apps are then tested for security, reliability and compliance.Below are a series of testing methods that are implemented during the testing process of Fintech apps:Data Compliance:As the Fintech domain is continuously innovating and evolving, so is the industry regulations. It is important to keep the app updated with the latest changes in financial legislation. Compliance testing checks your app to see whether it meets all the industry regulations and the product stays compliant.Automation testing:Testing Fintech apps is not a one-time thing or a less frequent process. Delivering Fintech apps requires a fast and continuous integration process. It requires continuous improvement and quality checks. Manual testing cannot be feasible so automating the testing process can be a reliable solution for routine checks. With automation testing, the software testing is carried out intelligently with the right tools that ensure that the product is delivered on time without losing quality.Load testing:Load testing is equally important as automation testing, especially in Fintech apps. It is done so that to see the behaviour of the software if there is any unexpected load or to simply check whether the app can handle heavy transactions. While evaluating the app, software testers can detect the bottlenecks in the software when there is a large data flow. Security testing:Security Testing is of utmost importance in Fintech apps as this software withholds user sensitive data such as money transfers, financial data, payment gateway info, passwords, etc. Testing your applications to check how strong the app is when it comes to security enables you to identify any potential bugs or weaknesses in the software that can threaten users' confidential information. Penetration testing can be one method to check how the system reacts when there is a random attack and the response to it. This way, you can detect any shortfalls and create a system backup to save all sensitive data from getting lost or corrupted.Regression testing:Several aspects of the software are changed over time to improve the user's experience and performance. Regression testing comes into the picture when such changes occur in the app, especially in software code or configurations. Regression testing is done to check if the app is still secure and functioning properly even if the program or the codes are changed.Database testing:Fintech apps are involved with complex transactions thus it is necessary to test the app to check the integrity of the database. Database testing includes a load or stress test on the database to see its response when there is a large data flow and check whether it's still able to provide the same consistency of data.Summary:In software testing, the fintech apps are not only limited to the testing methods mentioned above because every software is unique. Hence, every company requires a specific testing strategy that aligns with its goals and objectives. QA team comes up with a software testing blueprint to facilitate an easy collaboration with the development team so that they all are on the same page. While the QA team are working on ensuring that the app functions properly and is error-free. The company can focus on developing new ideas and features for the product. This opens up new ground in the market and ensures that the product is competitive and developing at a faster pace without compromising the security and stability of the software product."
- "Applications under production receive variable traffic, subject to sudden growth or reduction in the number of application users. End-user variations put application servers under stress which might lead to unexpected crashes and breakdowns. Such defects can be validated by running Spike Testing. It is one of the building blocks of performance testing used to detect your system’s ability or capability to handle heavy traffic loads. These traffic loads can affect your service as well as responsiveness.Developers can effectively prepare for unexpected spikes in the load in production environments by determining where an Application Under Test (AUT) fails. For instance, performing a spike test on an e-commerce application before preparing for Christmas or Diwali sales would be helpful. Testers can check whether that application performance slows, worsens, or stops using a spike test.If your websites, apps, or services experience heavy real user traffic patterns coming in short bursts, spike testing can be helpful. It is instrumental in identifying the limitations of your AUT, validating if application performance deteriorates, slows, or completely stops, and determining the respective root causes. Some of the common root causes are memory leaks, load balancing issues, and storage capacity issues.Best practices for conducting efficient spike testingWhen it comes to conducting spike testing, some best practices can assist you in improving its overall test effectiveness. Here are a few some of the best practices-1. Understand test artefacts and explore the applicationit is essential to understand the application before you go through with the implementation. You should also analyze the intended use of the application, the capabilities it offers, as well as the type of conditions in which the app is supposed to thrive. By identifying the limitations of the application, you can list out the factors that can affect the performance of your application.2. Spike tests can be a part of Unit testsThe developers often implement spike testing in the later stages of an application development lifecycle. Apart from that, it is a tedious and more costly process to implement changes in the final stages of the development process. So, companies often implement spike testing as part of their unit tests. This will help the development team rectify performance issues by quickly identifying these issues as the development progresses.3. Setting realistic performance benchmarksIn some cases, companies have expectations from the applications that may not be realistic. Therefore, it is vital to pick up practical and real scenarios by setting realistic baselines. The companies need to ensure that the testbed includes a wide range of environments and devices in which their application will have to thrive.4. Understanding the performance from the perspective of a userAlthough you may have a clear understanding of spike testing, you must understand the user perspective. Companies usually focus on the response of the servers. However, user experience is essential.5. Implementing DevOpsNowadays, several companies are striving for shorter development cycles with test automation. However, this testing is a time-consuming process. To bring spike testing to success requires constant human intervention. Companies can get their development and testing teams together by implementing a DevOps culture. Moreover, this will help to resolve errors immediately by identifying them through continuous testing.Examples of Spike Testing ScenariosA particular content of a website goes viral over the Internet.eCommerce launches its special deals with great discounts.Multiple users want to access a new system when it is released for production.A flash sale is going on a shopping site.A power outage can cause all users to lose access to a system. In such cases, all users often log back onto the system simultaneously after resolving the outage issue.TV program is live-streamed on a web application.Tools used for performing Spike Testing1) JmeterThe java open-source spike testing tool of Apache JMeter is specially designed to measure performance and load functional test behavior. Further, this performance testing tool effectively measures and analyzes the performance of web applications. Today, Jmeter is widely used for the database server test as well as a functional test. Even though JMeter was initially designed to perform load testing, it has been developed for other areas. JMeter is an open-source tool that supports the Java language. Also, it is one of the most sought-after tools to perform spike testing.2) LoadrunnerWindows and Linux usually use the load testing tool called LoadRunner. These facilities spike testing of the web and other apps. Furthermore, this tool helps to efficiently determine the application's performance and result even under heavy load.Advantages of spike testing include effective identification of the consequences related to unexpected spikes in end-users. One of the primary goals of the test is to check how a system responds to unforeseen falls and the rise of the user load. ConclusionThe right approach to perform spike testing is by quickly increasing the number of users, followed by an immediate decrease in the load, which needs specialized expertise. If you lack in-house talent and looking to perform spike tests on your software through outsourcing, reach us at [email protected] to get a free consultation."