FREQUENTLY ASKED QUESTIONS

Get all your burning questions answered

CONTRACT
What is the contract process?

Our contract process is simple and streamlined. Once you agree to engage us, we will send you a contract document to sign over mail. On receipt of the same, the engagement gets started.

How long does it take to get started?

We usually require 2 weeks to get started from the point we get the go ahead. However, based on your needs and urgency, we can get started earlier as well.

Is there a minimum contract period?

Because of our model and the significant investment that we make to onboard the team on your behalf, we start with at least a 3 month period. However, we can always make exceptions based on your needs. Please do contact us to discuss your particular project needs.

Is there a minimum number of resources that I can hire?

Because of our model and the significant investment that we make to onboard the team on your behalf, we start with at least 3 testers. However, we can always make exceptions based on your needs. Please do contact us to discuss your particular project needs.

ONBOARDING
What do you need from us for getting started?

We usually need your product and software related document to get our team onboarded. We would also need the existing test, if any, cases that you have. We also need time from your team in the beginning of the engagement to go through and understand your software in details.

How much time do we need to spend in the beginning to get your team onboarded?

We generally suggest a time period of couple of weeks for the onboarding process. We would need a few hours from your team, depending on the size of your software and scope of testing, to understand the software in details so that we can test it effectively.

Do you need any documents from us for onboarding?

We need your software business requirements documents to understand how your software works. In the absence of them or if your software is not very well documented, we will need time with your team to understand it.

We don’t have an existing QA process. Can we start from scratch?

Yes, please refer to our Services section for details. We provide end-to end testing that can start from scratch and doesn’t need any test cases or test management to have been present prior to engaging us. Our team will provide the best test strategy and do the execution.

BILLING
Do we have to pay anything at the beginning?

You don’t have to pay anything upfront. We agree to a contract we you and we invoice you at the end of every month, beginning from first month.

How long do we have to pay after receiving the invoice?

You have 30 days to pay after receiving the invoice from us. Post that, in case of non-payment, we will remind you and will stop working if we don’t hear back.

How is billing done?

You are billed a pre-agreed amount at the end of every month. This amount is based on the number of testing resources who have worked for you that month and their rates. All this is outlined in the signed contract. This billing amount never changes without mutual consent from both parties.

When are invoices raised?

Invoices are raised at the end of every month/after working for 30 days, whichever will be the case as mutually agreed upon previously and mentioned in the signed contract.

How will I know what I have to pay at the end of every month?

You will be billed and the invoice amount will be what has already been agreed upon per the signed contract. There is never over billing on our part unless agreed upon previously in certain circumstances, like addition additional testing resources to the team. In such case, either the previously signed contract will be amended or you can email us as well based on which we can agree to the new resource number and rates.

TESTING PROCESS
What are the devices that you can test?

We can test your app on a variety of devices across the major platforms including both android and iOS. We can also test your app across Mac or Windows PC as well as your web/cloud based apps across the most commonly used web browsers including IE/Edge, Chrome and Safari.

What browsers do you test?

We can test your web/cloud based apps across the most commonly used web browsers including IE/Edge, Chrome and Safari. We can also test your website for mobile web including Safari for iOS, and Chrome or Firefox for Android.

Does your testers write test cases?

Yes, our testers will write cases in conjunction with your product development team as well as our test architect and delivery manager. The test cases will be routinely maintained and updated as needed. Also they will continue to add test cases based on new featured added to the application.

Will your testers execute the test cases?

Yes, our testers will execute the test case every test cycle and will produce a text execution report as well as a bug report. Once your development team fixes the bugs, they will retest it to make sure the bug is indeed fixed.

DELIVERY PROCESS
How is the delivery process?

Our team works hand-in-hand with your product team to deliver the test cases and test results. We constantly update you on our testing status and re-test the code when a bug is fixed to make sure it has been fixed indeed. We also give a final sign-off on your code before the code release happens.

We don’t have much testing experience in the team. Do you have a managed delivery process?

Yes, please refer to our Services section for details. We provide end-to end testing that can start from scratch and doesn’t need any test cases or test management to have been present prior to engaging us. Our team will provide the best test strategy and do the execution.

How often do you deliver bug reports?

Our team will deliver a comprehensive bug report after every test cycle. They will also deliver an interim bug report after every reported bug has been fixed.

Does your team provide a release clearance?

Yes, our team provides a complete QA clear. They will test the entire application and make sure it’s bug free before providing a QA clear/Go-no-Go certificate.

COMMUNICATION
Are there daily touch points?

Yes, our delivery manager will be in touch with your product/engineering manager on a daily basis to update on the status of day’s work and co-ordinate the activities for the next day. This usually happens through a recurring meeting or a scrum call, if the team is following Agile.

Are there monthly review meetings?

Yes, we normally hold review meeting every month with the management where the delivery manager would present and brief on activities for the past month and roadmap for the second so that there is an opportunity for course correction. This would usually be attended by the delivery head from QAonCloud side and your management team.

How do we communicate with the team?

You can communicate with the team using emails/Slack or any other messaging platform that you use. On a daily basis, our delivery manager would also have a call with your team to co-ordinate.

Can we communicate with the testers?

You can certainly communicate with the testers through email/Slack or any other messaging platform. You can also have Skype of similar calls with them as and when needed.

What app do you use for communication?

We use Slack internally for communication, however, the team can use any app that you are already using in your project for internal communication.

We use a certain app internally for communication between the team. Can your testers join that?

Of Course our testers can easily join the app. Keep communicating!

TOOLS
What tools do you use for test management?

We use the most commonly used tools for test management. We also work with whatever tools you use in your projects already and our team would most likely be familiar with it already or can learn it very fast. In case you are not using any test management tool and want to get started, our team would happily recommend some for your need. Please refer to our QA Testing Tools section for more details.

Do you have any test management tool of your own?

We don’t use a test management tool of our own. However, we are happy to recommend you the most common cloud based test management tools based on JIRA and BUGZILLA, both of which are industry standards.

We use a certain tool internally for test management. Can we continue using that if we engage with you?

Yes, our team would be happy to continue to use it. You don’t need to get a new tool just for engaging us. Our team would most likely be already familiar with the tool and if they are not, they can familiarize themselves with it in the beginning of the engagement very fast.

What is the project management tool you use?

For our internal use, we use Asana for project management. We are happy to refer that to you if you are not using any or we can work with whatever project management tools you are using for your project.

SECURITY & IP
Who owns the test cases?

As part of our delivery, you would own all test cases, mind maps, test strategy document or any other delivery item created. They are your to share and use as needed.

What about Intellectual property rights of our application?

We are extremely sensitive to the IP of your application and have established processes to keep it safe. Our test centers are secure and follow the security best practices. All the testers are also our full time employees and sign an NDA with us that covers your software application as well. We ensure that your IP is in safe hands.

Our app contains sensitive information. How about the security of the office?

All our test centers are secured. We follow the international best practices for this and ensure that your application is in safe hands. Please refer to our Security page for more info.

MISCELLANEOUS
What does the QA architect do?

The QA architect is a domain expert and can provide consulting services on the testing. He would initially prepare the test strategy document and the roadmap for testing, in the absence of in-house testing presence, and can be in review meetings thereafter to advice on the best practices as well as bring the test strategy up to date.

What does the delivery manager do?

The delivery manager is the one you would be in most frequent touch with. She would connect with you on a daily basis and would be the primary contact point. She would also ensure that the day’s activities are completed and manage the testing team from here.

Do you do any regression testing?

Yes, our team does Regression Testing on all your existing code to ensure that nothing is broken in existing functionality when you are trying to release new features for your software. This is essential for feature continuity.

Why is regression testing needed?

Often, when we try to add new features for new releases to our existing software, many a times some existing functionality gets broken. This can be catastrophic based on type of bug and at minimum will look bad. So it’s essential to retest the entire existing software to make sure that no bug has been introduced as a result of addition of new functionalities. This is called Regression Testing and is an essential component of bug free product rollout.